Amtrak meets Twitter

To begin, this is not any sort of announcement about Amtrak having an actual, official presence on Twitter. I think that would be great, but that is not what this is. Instead, this post is a small sampling of thoughts and comments on Amtrak and some of its services as found on Twitter. I think the candid nature of commentary found on Twitter can be an insightful way to see what people are thinking about the train in America today.

(I am using to retrieve and render the images seen below. More on this clever little service here. Most of these Tweets were found using what was Summize, before Twitter acquired them in July.)

Not surprisingly, there are themes that quickly emerge as one follows these snippets:

Rants and raves

Delays are a big topic, not surprisingly.

In fact, they are so chronic that it is the absence of them that elicits some of the best tweets:

Finally, for balance, just so you don’t think it’s all awful, some tweets look like this:

Quiet car

The tweets about the quiet cars on Amtrak’s trains quickly demonstrate how much people love this amenity, and how passionately they feel about it. So passionate, that some of the tweets start to veer towards vigilantism, class warfare, and mob rule. Short of that, many of them speak to the eternal tension between rights and duties in a civil society.

Lack of wi-fi

The absence of wi-fi along the trains of the Northeast Corridor will be a post of its own, soon, but this is a huge issue for the tweeters of the world. It makes sense that people that integrated with the net would want it available, but it baffles people that it’s not available on the train.


Other glimpses

Many tweets speak to some timeless truths about humanity and travel, such as:

Tweets about Amtrak and Twitter

There are even some tweets about Amtrak and Twitter itself. Some want the firm to have an offical presence


and another person dreams so big they imagine buying tickets via Twitter. I can hardly imagine how one would secure that, but I imagine it’s possible. Either way, it’s an appealing idea. 

And on Julie herself

Finally, Amtrak’s automated voice Julie receives a lot of coverage on Twitter. Some love her, some hate her, but few seem to realize the voice is an actual woman named Julie. The NYT covered her in a 2004 article here.


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s